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Shipping & Returns


Shipping

All Items (except downloadable goods) are shipped via Swiss Postal Service. At the moment we offer shipping via Swiss Economy (B-Post). Shipping costs vary based on weight, and shipping destination. Please allow 48 hours to process your order. We will send you a confirmation e-mail when your order has shipped.


International Shipping

Orders shipping to countries outside Switzerland may be subject to import taxes, customs duties and fees levied by the destination country, as well as delivery delays due to required customs clearance procedures.
We place great value to our customers' satisfaction, still we may be unable to ship to some countries. In the event in which you already closed a purchase and we are unable to ship to your country, you will be notified that your order has been cancelled and you will be issued a refund to your paypal account.
 

Returns

For any possible returns please contact us per mail at webshop@komaja.org.
Please note that to be eligible for a refund, all the items returned must be in pristine condition.

 



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